Returns & exchanges

1. 1Email tiffany@tiffany-wheeler.com within 60 days of delivery with your order number and what you’d like to return.
2. 2We’ll email you a prepaid return label. Its cost comes out of your refund.
3. 3Pack the item unused, in the condition you received it, and drop it off.
4. 4Once it reaches us, we’ll refund the item’s price, minus return shipping, to your original payment method.

Books, bundles, activity books and ornaments can be returned if they’re unused and in the condition they arrived: no writing, coloring, bent pages or other wear.

These are final sale:

• Digital downloads (PDFs)
• Gift cards

If anything arrives damaged or defective, or isn’t what you ordered, email tiffany@tiffany-wheeler.com with a photo and your order number. We’ll send a replacement or a full refund, whichever you prefer, at no cost to you. If we need the item back, we’ll send a free return label.

The same goes for downloads: if a PDF won’t open or is missing pages, or you were charged twice, we’ll fix it or refund you.

• Refunds go back to your original payment method within 7 days of your return reaching us. Your bank may take a few more days to post it.
• Return shipping comes out of your refund, and original shipping charges aren’t refunded, unless the item arrived damaged, defective or wrong.
• Want something different instead? Return the item for a refund and place a new order. It’s the quickest way to get what you want.